Returns/Exchanges

If there is a problem with your order, please contact Kaysa at 907-957-6665 or email info@throwingolives.com to discuss what options you may have for a return or exchange.

Returns/Exchanges are only allowed if:

- the bottle/item is unopened and in the same condition as when purchased,

- within 30 days of purchase, and

- a receipt or proof of purchase is provided.

If a return is accepted, we will process a refund in the same method the item was purchased. A refund will take up to 10 days to be credited back to the customer.

The original shipping charge is non-refundable.

Exchanges of one item for another are only accepted for local customers of Juneau, Alaska who are available for in person pickup/delivery and only if agreed upon by buyer and seller.

Sale items can not be returned/exchanged.

 

Shipping for a Return:

The buyer is responsible for paying the shipping charges on any returns.

Please do not return your item(s) to the manufacturer.